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Return & Refund Policy
A- ONLINE SHOPPING RETURN AND REFUND POLICY 
B- BOUTIQUE AND INSTORE REFUND AND RETURN POLICY 

Last updated: October, 7, 2026

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A- ONLINE SHOPPING RETURN AND REFUND POLICY 

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Thank you for shopping at CONTESSA FASHION LLC.

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If for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

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The following terms are applicable for any products that You purchased with Us.

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ONLINE SHOPPING RETURN AND REFUND POLICY - Interpretation and Definitions
 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

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ONLINE SHOPPING RETURN AND REFUND POLICY - Definitions

For the purposes of this Return and Refund Policy:
 

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Contessa Jumeirah 1, Wedding & Evening Dress Villa - 82B Jumeirah St - Jumeirah 1 - Dubai – United Arab Emirates.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to CONTESSA FASHION LLC, accessible from https://contessabridal.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
     

ONLINE SHOPPING RETURN AND REFUND POLICY - Your Order Cancellation Rights 

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

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The deadline for canceling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

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In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
 

ONLINE SHOPPING RETURN AND REFUND POLICY - Conditions for Returns 

In order for the Goods to be eligible for a return, please make sure that:
 

  • The Goods were purchased in the last 2 days

  • The Goods are in the original packaging, tags, and labels
     

ONLINE SHOPPING RETURN AND REFUND POLICY - The following Goods cannot be returned:
 

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

  • The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
     

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
 

Only regular-priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
 

ONLINE SHOPPING RETURN AND REFUND POLICY - Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
 

Contessa Jumeirah 1, Wedding & Evening Dress Villa - 82B Jumeirah St - Jumeirah 1 - Dubai – United Arab Emirates
 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
 

ONLINE SHOPPING RETURN AND REFUND POLICY - Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
 

If the Goods were not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
 

ONLINE SHOPPING RETURN AND REFUND POLICY - Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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B - BOUTIQUE AND INSTORE REFUND AND RETURN POLICY 

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RETURNS, EXCHANGES & ORDER POLICY

Returns or exchanges are accepted within two (2) days from the date of purchase, provided the item remains unworn, unused, unaltered, and in its original condition with all tags attached and intact.

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Once any alteration has been initiated, the item becomes non-returnable and non-exchangeable. Alterations provided by Contessa Fashion L.L.C. are complimentary and limited to hemming and size adjustments. Any additional services will be charged separately.

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Refunds, where applicable, shall be issued either as a credit note valid for a period of six (6) months or via the original method of payment, limited to the amount actually received by CONTESSA FASHION L.L.C. Refunds made to debit cards, credit cards, or online payment methods may take between seven (7) to fourteen (14) working days to be processed.

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All orders require 100% advance payment. Custom or special orders are considered a final sale. In the event of a cancellation, material costs will be deducted.

Rental orders may be cancelled within (2) days, and Exchanges are permitted within one (1) week from the transaction date. No refunds will be issued in the event of wedding cancellation or any other unforeseen circumstances.

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The customer is required to collect the dress and/or any other articles within a period of Ninety (90) days from the date of being notified. If the customer fails to respond or collect the dress within this period, Contessa Fashion L.L.C. reserves the right, at its sole discretion, to dispose of or otherwise deal with the dress without any further notice or liability.

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سياسة الإرجاع والاستبدال والطلبات

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.يُقبل الاستبدال أو الاسترجاع خلال يومين فقط من تاريخ الشراء، بشرط أن تكون القطعة بحالتها الأصلية، غير مستخدمة، غير مغسولة، ولم يجرِ عليها أي تعديل، مع ضرورة وجود كافة الملصقات الأصلية.

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بمجرد البدء في إجراء أي تعديلات على القطعة، لا يمكن استبدالها أو استرجاعها نهائياً. توفر شركة كونتيسا للأزياء ش.ذ.م.م خدمات التعديل (تقصير الطول أو ضبط القياس) مجاناً. أي خدمات إضافية أخرى تخضع لرسوم منفصل.

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في حال الموافقة على الاسترجاع، يتم رد المبلغ إما عن طريق قسيمة رصيد صالحة لمدة ستة (6) أشهر، أو من خلال وسيلة الدفع الأصلية وذلك في حدود المبالغ المستلمة فعلياً من قبل شركة كونتيسا للأزياء ش.ذ.م.م. تستغرق عملية استرداد المبالغ

المدفوعة عن طريق البطاقات الائتمانية، أو الدفع عبر الإنترنت مدة تتراوح بين سبعة (7) إلى أربعة عشر (14)يوم عمل.

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تُعد الطلبات الخاصة أو التفصيل "بيعاً نهائياً" ولا يمكن إرجاعها. في حال إلغاء الطلب، يتم خصم قيمة المواد المستخدمة من المبلغ المدفوع، تتطلب جميع الطلبات دفع كامل القيمة (100%) مقدماً.

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يمكن إلغاء طلبات التأجير خلال يومين (2)، ويسمح بالتبديل خلال أسبوع واحد (1) من تاريخ المعاملة. لا يتم رد أي مبالغ في حال إلغاء حفل الزفاف أو أي ظروف طارئة أخرى.

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يلتزم العميل باستلام الفستان و/أو أي بضائع أخرى خلال مدة تسعون (90) يوماً من تاريخ إشعاره من قبل شركة كونتيسا للأزياء ش.ذ.م.م .وفي حال عدم قيام العميل بالرد أو استلام المشتريات خلال هذه المدة، يحق لشركة كونتيسا للأزياء ش.ذ.م.م، وفقاً لتقديرها المطلق، التصرف في المشتريات، بما في ذلك بيعها أو التخلص منها أو أي تصرف آخر، وذلك دون الحاجة إلى إشعار إضافي ودون أي مسؤولية قانونية عليها.

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